2nd Line IT Support Engineers Wanted for Immediate Start

We are looking for ambitious and knowledgeable 2 nd Line IT Support Engineers on behalf of a high-tech firm based in the Nottingham. Providing support within the company on a variety of systems, you will have the opportunity to work in a modern environment with exposure to a variety of tech. The successful candidate will be acting in a key position providing internal technical support, working with various applications and the internal systems to analyse, diagnose and resolve issues in a timely manner. This position would best suit someone who is interested in furthering a career in IT and is eager to learn as much as they can in an environment that will foster their growth. This employer is always looking to promote internally, and to that end offer numerous opportunities for self-improvement and promotion to other areas for further training to allow the successful candidate to move up within the company. Roles & Responsibilities Provide internal support via telephone, e-mail, and face to face Identify, co-ordinate and resolve incidents as quickly as possible Work on major projects and acting as a subject matter expert on infrastructure and related areas Propose improvements to the IT support system that would help improve the company's user satisfaction Work with disaster recovery and business continuity procedures and policies Ensure the smooth running and reliability of systems Work in partnership with the wider development teams to resolve issues Skills & Experience Previous experience in a similar and technical role beneficial A genuine passion for all things IT and software is a huge advantage Excellent and proven customer service skills and a positive attitude Knowledge of software configuration and troubleshooting A technically minded approach to solving problems and issues as well as a passion for problem solving The ability to explain technical issues to non-technical personnel Technologies you could be familiar with: VMWare Server deployment and Active Directory Windows 10 and Office 365 Microsoft SCCM Cisco Networking VOIP Telephony vSphere and Hyper-V Alongside excellent holidays (38) and a strong benefits package, this position has an excellent career path within a growing Software House. Salary: c£30,000 per annum D.O.E Location: Nottingham Job Type: Full Time, Permanent Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future. This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency. This job was originally posted as www.totaljobs.com/job/94366362

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