2nd Line Support Engineer

We have a very exciting opportunity for a 2nd line support engineer to join the team in our Colchester office (candidates must be willing to commute to/work from Colchester). As a 2nd line support engineer your role will include: Providing quality second line technical support to multiple external companies Providing on-site support to companies where required to do so Responding appropriately to, and effectively resolving customer hardware and software issues Hands on problem solving approach, adhering to strict service level agreements Monitoring and updating the helpdesk ticket system Answering inbound telephone calls from customers Support of Hyper-V and VMWare servers working alongside 3rd line support Setup and administration of firewalls, VPN and VLANs Roll out new hardware and software as and when required by our clients Undertaking of small to medium sized IT projects Escalate to 3rd line resource where necessary The successful applicant will ideally have: A minimum 2-3 years previous experience providing 1st and 2nd line support Excellent telephone manner Good knowledge of IT hardware (Desktops, Servers, Routers, Firewalls, SANs) Experience troubleshooting and resolving issues Experience working with Citrix and RDS environments Experience working with cloud services (Microsoft 365, Azure, OneDrive etc) Excellent working knowledge of Hyper-V and VMWare environments Experience working with external storage devices Any experience working with macOS and Linux a bonus Advance Windows server platform experience ( Server 2012 - 2019 ) A confident and friendly personality with a keen and professional approach to work Enthusiasm for learning and improving their skills and knowledge Full clean driving license (Required to be able to travel to customer sites) If you have previous experience as a 2nd Line support engineer, have a passion for IT and want continuous career development, apply today This job was originally posted as www.totaljobs.com/job/94295245

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