Customer Services Administrator

WL Duffield & Sons Ltd is a family owned animal feed manufacturing business with 4 sites operating throughout the UK. We are looking for a candidate to join our Customer Services Team at our Head Office located at our Saxlingham site, reporting into our Group Transport Manager. This role is a full time (Monday to Friday) hours of work 8.30am to 5pm. The Role & Tasks: Order Processing:
• Receive customer orders by telephone, e mail, fax and internal memos
• Record all orders on standard order form and accurately enter onto computer system,
• Liaise with customers and/or their vet to obtain new prescriptions as necessary
• Process animal prescriptions through computer system General:
• Execute all day-to-day activities with the guidelines provided by the Company's codes of practice
• Assist with Weighbridge Raw Material intake duties i.e. - booking in, weighing, sampling and testing incoming product and liaise with the Buying Dept with any claim
• Assist with dispatching outgoing loads and general weighbridge duties such as filing
• Carry out such other duties as may be required from time to time The Candidate:
• Previous customer service experience.
• Must be proficient in Microsoft Office including Outlook, Excel and Word
• Excellent communication skills (verbal & written)
• Attention to detail and ability to prioritise workload & multi-task Previous experience within a similar role, and knowledge of agriculture/farming would be an advantage. In Return we offer:
• Competitive salary dependant on experience
• Company sick pay scheme.
• Pension.
• 30 days holiday per year (inc Bank Holidays) If you would to be considered for the above role then please submit your C.V and covering letter. Closing date for applications is 27th August 2021 We are an equal opportunity employer. Unfortunately, we will only be able to respond to successful candidates.

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