Senior Infrastructure Engineer

Come and join the Littlefish team Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement . These are the passionate and high performing people who enjoy and thrive on thinking outside the box. Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow. So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you. The role... Due to growth, we are looking for a Senior Infrastructure Engineer to join our Infrastructure Team in either Nottingham or Sheffield. We are looking for a Senior Infrastructure Engineer who has multiple years of experience and is comfortable leading a team in the resolution of major incidents, including communicating with non-technical leadership in the company and clients. Clear thinking in how we plan the investigation and recovery from a major incident will be critical. As the Senior Infrastructure Engineer you will work on all major incidents however, most of your work will be complex or sensitive tickets that will need your level of knowledge and skills to resolve our challenging customer issues. We will look to you guide us through complex changes and assist other engineers in issues that they are struggling with. As such, you will need to be ready to mentor but also when necessary, direct other engineers in the resolution of an issue. This role will require SC clearance so please only apply if you're eligible. What you'll be getting up to on a day-to-day basis... Ticket resolution (focused on complex or sensitive issues) Temporary overspill for clients that have a high inbound volume or backlog Escalation point for technical queries Be involved in Infrastructure MIs as a technical specialist and support for account aligned Infrastructure engineer Input into technology support roadmaps, and best practice definitions High-risk technical change approvers Complete specific technical projects Identification of automation opportunities and the deployment of automation Technical SMEs for specific technologies Review of Major Incident reports before being issued Do we tick your boxes? Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow. I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence. I am Passionate - We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another. I Have a Can Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done What can we offer you? We can offer you; one of a kind training and development programmes, bonus schemes, casual dress policy and breakout facilities with table tennis and gaming, complimentary food & drink - unlimited fruit & refreshments, Pizza Fridays, company social events and much, much more. So, if you feel like you can make a tangible difference, apply today, and join us on this journey. This job was originally posted as www.totaljobs.com/job/94357078

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