German Speaking Customer Helpdesk Advisor

Company description: MSXI UK Limited Job description: MSX International is growing As a result, a new exciting role has arised for a talented Customer Helpdesk Advisor to join our UK Team. In this position with the MSXI Global group, you will have the opportunity to work on our Ford account, offering information and recommendations to licenced users and providing a first class service to end users. Day to day the Customer Helpdesk Advisor will be working as part of an established team to accept and attempt to resolve enquiries from licensed users of the diagnostic equipment i.e. Ford Dealers, IMT, Ford Approved Fleets. The queries will be presented in the markets native German language. Your responsibilities: Using a ticketing system to record data as required Accept other assignments (responsibility for items of equipment, literature, Customer data systems, analysis, investigation etc.) as determined by the Management Write and circulate data to other Helpdesk Engineers and Management Escalate cases to the OEM for review Liaise with Team Leader(s) / Project Management on Case Histories, trends and analysis Your profile: Fluent German both written and oral Confident with MS Office, in particular MS Word and Excel Experience of operating systems, particularly Windows 10 Confident in software concern resolution and computers in general Experience within a customer support role, or similar position Experience of vehicle workshops and use of diagnostic equipment in that environment would be advantageous; however not essential Strong communication skills, both written and verbal Working pattern and location: 40 hours per week - Monday to Friday Based in Colchester, with what is anticipated to be a mix of office and home based working What we can offer you: Up to £28,000 per annum, based on experience Other company benefits include: 25 days annual leave, company contributory pension plan, cash back health care scheme, life assurance, car salary exchange scheme, exclusive discounts on everyday purchases as well as exclusive discounts on car purchases. Potential to progress within the company, with global opportunities updated regularly. About MSX: With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans: Warranty & Technical Parts & Service Channel Management Customer Engagement Fleet & Mobility Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market. MSXI is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. This job was originally posted as

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