Key Account Manager

Ruddocks have an exciting opportunity for a Key Account Manager to join the team. Location: Lincoln Salary: £21,000 - £25,000 per annum depending on experience About Us: We are an award-winning integrated design and print agency. Delivering creative solutions since 1884. Specialising in brand, bespoke print, digital and distribution for many of the UK's leading brands including The Scout Association, British Canoeing, NHS England, Greencore and the University of Lincoln. People are at the heart of our family-run business, so in return, you will be an integral part of a highly creative and friendly team where every person has a voice. Everyone is hardworking, continually pushing to create outstanding work, but the atmosphere is relaxed and fun - we want you to enjoy work We were one of the first organisations to sign up for the City of Lincoln Council's social responsibility charter, which recognises local employers who do the best for their staff and the wider community. We value and reward the contribution of our team, which is why our current average length of employment is well over ten years. Key Account Manager - The Role: A proactive approach to looking after regular clients, with client retention being the number one priority. This role will involve daily contact with clients, including some face to face client visits. Each account manager will be responsible for a number of regular clients, ensuring they are looked after to very high standards. At all times we expect employees to be friendly, helpful, honest, challenging and accepting of challenge and to uphold all of the company's values. All employees must uphold, safeguard and promote the Company's Vision and Values. Key Account Manager - Key Responsibilities: - Having a proactive approach to clients work, reminding clients of previous work schedules and ensuring all elements of a client's interaction is efficiently run - Up-selling and helping to grow existing sales - Client visits to help learn and understand the client fully - Keeping PACE database up to date with accurate customer information - Keeping PACE up to date with delivery details, proofs, key dates etc to ensure jobs are on track and visible throughout the system - Arranging client reviews and keeping regular contact - Requesting estimates and proofs and forwarding on to clients when necessary - Chasing/ progressing work and ensuring clients enjoy a good experience, work is produced to time - Raising job bags and putting work into production - Quote and job follow ups - Reporting to SMT on key client data - Support Key Account administration Key Account Manager - You: - Well-organised, independent and able to work under pressure - Personable and able to build a rapport with clients - Able to respond to any challenge and have a can do attitude - Calm, reassuring but able to deal with a multitude of things under pressure - Have a pro-active approach to client management, looking for opportunities and helping the client ensure everything is kept on track To submit your CV for this exciting Key Account Manager opportunity, please click 'Apply' now This job was originally posted as www.totaljobs.com/job/94274904

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