Regional Delivery Manager

We have an exciting opportunity for a Regional Delivery Manager to join us to manage one our Newmarket delivery regions. We're always on the lookout for top talent to join our growing business. In fact, we never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day. Why join our Field Delivery Team? Driven by our four values of; Do the right thing, Dare to be different, Strive for more and Be customer obsessed, our vision is to be the carrier of choice for every consumer in the UK. Hermes work with over 80% of the UK's leading high street retailers including ASOS, Boohoo, John Lewis, MissGuided and Next. At Hermes, we lead the way in delivery. We're market leaders and we invest to keep on growing. Our 6000 employees, 33,000 couriers, 5000 ParcelShops and 500 lockers handled over 630 million parcels in 2020 alone. We deliver greatness together. We work together to keep hitting deadlines and breaking records across our 30 strong network of depots and hubs. You'll join a great team at a great time for our business. You'll be part and parcel in solving problems for our customers and Delivery Managers before they become real issues. It's an old cliché but no two days are the same which makes for an exciting and fast paced working environment bringing you both challenge and reward in equal measure. What you'll do: This isn't an easy job and at times you will have to deal with large volumes but at Hermes we act and adapt. Fast. You'll be given the space to get the job done, thinking quickly to hit moving targets. Day to day you'll: Lead and manage a team of Community Delivery Managers to ensure our parcels get from A to B without major issues Manage teams to regional service and compliance targets - speed of service, standard/next day, claims and enquiries and ETA (Estimated Time of Arrival) You will be responsible for controlling a regional budget - Courier fees, Contractor spends, ad hoc payments, team expenses and overrides Maximise service coverage of Courier deliveries and collections within the region Responsibility for the recruitment of Community Delivery Managers alongside the Regional Delivery Manager Conduct regular meetings with your team, reviewing performance and creating action plans to improve or resolve problems to ensure they achieve key targets Review and appraise the performance and development of team members, in line with Hermes policies and identify training requirements to the Divisional Manager for succession planning Essential skills and experience required: Previous experience of working at management level within a fast-paced commercial environment is essential. We welcome applications from most sectors however retail, logistics, waste management and gambling are always of interest. A full UK car driving licence with less than 6 penalty points as you'll drive between sites across your region The ideal candidate will be a pro-active thinker, with the ability to forward plan and create strategic action plans, adapting to network changes and enhancements. You will need to be a strong motivator who can support, coach and lead the teams to drive business strategies as well as personal performance. Be open to pitching in and working unsociable hours when required. The experience and desire to drive a great customer experience in a fast-paced and challenging environment. Proficient with Microsoft Office Software such as Word, Outlook, Teams, Excel, PowerPoint etc. What We Can Offer You: We can offer you a competitive salary, bonus, company car/allowance, up to 26 days annual leave plus bank holidays, 3% contribution into your pension, life assurance and income protection. On top of this, we offer a great range of flexible benefits that aim to provide something for everyone, so whether you want shopping vouchers, insurance or healthcare we've got you covered. This role offers fantastic opportunities for you to climb the career ladder into managerial roles within both the function and wider business. At Hermes, we don't just accept difference - we celebrate it, we support it, we thrive on it and are proud to be an equal opportunities employer. Apply Today If you are ready to develop your career in an empowering, growing yet supportive business then why not join us? Clicking apply is the first step to joining Hermes, where people deliver

Similar searches: Permanent, Full Time, Warehousing & Distribution, Newmarket