Aftercare Manager

Aftercare Manager - St Albans Our client is a long established construction company based in St Albans, Hertfordshire They work mainly on new build housing schemes - generally within an hour of St Albans. They have a reputation for delivering, and have built up a great client base and strong order book They have a strong team, and many long standing employees, achieved through developing their staff and providing a great working environment. They now have an opening for an Aftercare Manager Job Role As an Aftercare Manager you will be responsible for tracking defects, health checks, and retention reports on new schemes You will ensure the 12 months Defects Period is a tracked and planned process with Safety is central to its function- recording all Defects raised / logged and tracked and closed out within acceptable time frames to Clients Satisfaction. Duties will include: Attend last client meeting before PC and introduce Customer process to the external Customer Carry out quarterly "health check" inspections during the 12 MGDLP. Ensure the MGD 12 month inspection is carried out 1 month before due date. Complete Defects within 1 month of 12 MGDLP expiry date. Ensure full retention recovery is received, and any costs during the period are allocated to the Supply Chain or Partner responsible for the defect. Track costs incurred vs Monies recovered. Manage / Record / Allocate any latent defects for the full contractual period ( 6 or 12 years). Provide feedback reports to D&B / Commercial / Operational teams on common defects / poor performance detail / poor supply chain performance. Contribute to the Business units targets and objectives- as defined and agreed. To co-ordinate schedule of work and manage the rectification of all defects on a wide range of construction projects in a cost efficient manner and managing the expectations of the end user in a polite and professional manner Carry out the necessary research to identify the appropriate sub-contractor who is liable for the defective works, including liaising with the construction team who were initially responsible for the specific project To keep accurate records ensuring files are kept up to date To follow up on the audit trail for completion of paperwork Utility Bills - collate, reconcile and finalise site utility bills as necessary. Create and record handover meter readings and email to service provider to issue final bills. Check and pass for payment or dispute as necessary The Right Person You will have experience in an aftercare role with a construction company In return you will get: A competitive salary plus a good benefits package which includes a generous car allowance or company car, pension, bonus, tailored career / progression plan and healthcare You will also enjoy a great work/ life balance (the majority of sites are within an hour of St Albans) Employee discounts Gym membership Please get in touch to apply or to discuss further Aftercare Manager / Construction / St Albans / Hertfordshire This job was originally posted as

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