Service Delivery Analyst

We've a role within BGL Life to support the business unit in the delivery of a quality service to the business and its customers through proactive engagement with stakeholders and IT teams. You'll be key in providing the delivery of IT services, support, management information and performance reporting ensuring it meets the business, risk and IT executives requirements. You'll be providing an effective interface and escalation path between the business and IT services team within BGL Life and the wider organisation, whilst pro-actively supporting the Support and Incident Management processes. As our Service Delivery Analyst, you'll: - Monitor and deliver MI and Reports on all measurements impacting BGL Life systems - Assist in the logging, triage and prioritisation of system issues into support, or the development teams for resolution - Work with delivery teams to ensure new developments and changes ensure that the support team can effectively monitor and maintain post launch - Support the Incident processes by working with stakeholders to identify and schedule root cause improvement actions - Management of stakeholder communications for incidents and planned outages - Escalate issues to relevant resolver teams, interfacing between teams and stakeholders where required - Identify, recommend and where required implement service and process improvements What will it take to be successful as a Service Delivery Analyst? - Excellent communication skills (written and verbal), used to communicating clearly at different levels - Ability to lead others - Analytical thinking - Diligent with an attention to detail - MS Office with good MS Excel skills - Technical background with an understanding of IT About BGL: Founded in 1992, the BGL Group has grown significantly in size and capability. From 30 to 3,000 people globally we are a leading digital distributor of insurance and household financial services. We're growing and we are home to such brands as; Les Furets, Beagle Street, Budget Insurance and Dial Direct. We are trusted by more than 10million customers in the UK alone, with this foundational success we continually grow and invest in our people and their ideas. Diversity and Inclusion: We're a diverse community of dedicated, innovative and talented professionals. With an inclusive and open workplace, we encourage our people to create and share ideas - supporting their growth and celebrating their uniqueness. Flexible working: We understand the importance of achieving a healthy lifestyle balance, whether it's working remotely or flexibly we have an environment where people are empowered to embrace flexible working in a way that works for them and for the business. We are committed to offering equal chances to you throughout our application process, so if you require any special adjustments to be made please let us know. We'll work with you to make any appropriate arrangements. This job was originally posted as www.cwjobs.co.uk/job/94376408

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