Application Support Analyst

Application Support Analyst Ipswich, Suffolk £25,000 - £35,000 per annum I'm working with a local software company to help bring in a new Application Support Analyst to assist with the delivery and support of its software products and services. Application Support - The Role You will join an existing team of three and you'll be working on the delivery, implementation and application support of their in-house developed, cloud-based software solutions for a range of clients, both new and existing. Being the client's primary point of contact, you will liaise with and provide support to the client during the implementation stage and through to post live support too. You will need to apply your knowledge and experience to the understanding of the client's requirements and the solving of any problems and issues that arise. Working closely with the Development and QA team, you'll be involved in the full process until resolution. Application Support Requirements & Experience Ideally, we're looking for someone who has previous experience in an Application Support and Implementation role. You'll be confident talking to clients and customers, as well as working with the wider team including developers, sales and senior management. You'll be expected to understand how the applications work and are implemented, to be able to solve most issues and to be able to configure where needed. This job was originally posted as www.totaljobs.com/job/94383553

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