Customer Service Account Handler

Our client based in Yelverton are currently recruiting for x2 Personal Lines Account Handlers to Join their thriving Insurance Team. The responsibilities would be as follows: To successfully deal with new business enquiries and insurance renewals and provide a first class service to clients by fulfilling their insurance requirements. To handle day to day queries from clients and act as point of contact and build and maintain relationships with clients, insurers and other staff within the Company. To work as part of an effective team, helping to develop less experienced team members whenever appropriate. To liaise with colleagues to share information about the current insurance marketplace, and to assist them with any insurance queries. To comply with service standards at all times, to ensure the best service is provided to clients. To provide insurers and underwriters with accurate information to ensure they can assess each risk correctly. To maintain accurate files and to ensure copies of correspondence and telephone notes are correctly recorded. To maintain clients' and the Company's confidentiality at all times. To fully understand the companies Policies and Procedures and ensure they are adhered to. To comply with the Company Policy on Information Security and Acceptable Use. To undertake all other duties as reasonably required and directed. Behaviours: To comply with FCA Regulations. To comply with the FCA's Treating Customers Fairly principle including: Acting in an honest and open manner at all times with both clients and the Company. Acting with integrity by demonstrating fairness and impartiality. Demonstrating a client focussed approach. To ensure that business transactions are conducted in a way that is clear and straightforward. To enhance your role by undertaking appropriate training and personal development courses, as required. The ideal candidate for this position would have previous experience in the following: Excellent customer service skills and telephone manner. Effective communication skills, both verbal and written. Ability to gather and analyse information for the client and resolve problems. Ability to identify and respond appropriately to an individual client's level of understanding. Ability to identify and match products with client requirements. Ability to persuade and influence others. In return you will receive a starting salary of £18k per annum with the opportunity to gain your CII Insurance Certification, upon completion you will receive a Cash Bonus as well as an incremental pay rise. Working Monday - Friday any times between 9am and 7pm on a rotational shift basis, 37.5 hours per week. If this sounds of interest to you, please apply now By applying for this role, you are consenting for RSD Recruitment to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us at and we will respond to your query within 48 working hours. To view other great opportunities please check out our website or call us on for a confidential chat about upcoming opportunities. Follow RSD Recruitment on your favourite social networks - LinkedIn & Facebook This job was originally posted as

Similar searches: Permanent, Full Time, Sales, Norwich