Service Desk Engineer

Our client is looking for someone to work within the Service Desk team to support the Customer Service Manager by providing a structured and organised support service. Key Duties:
• Work to agreed Service Desk processes using ITIL best practices
• Supporting Service Desk availability to ensure support levels are maintained
• Ensure consistently accurate data inputting into the Service Desk
• Work within the agreed SLA's for communication, escalation, response times
• Escalate accordingly to the relevant teams
• Work collaboratively to support ticket volumes
• Understand user constraints and provide professional customer service
• Deploy relevant hardware (mobile devices, desktops, printers etc)
• Process MAC's tickets including room scoping
• Responsible for site hardware inventory and stock levels
• OOH rota
• Work with Technology Adoption Team to ensure seamless service support
• Ensure you are aware of and comply with all information security policies of the organisation relevant to your business role
• Report any actual or potential security breaches
• Contribute to risk assessment where required Qualifications/Experience
• Proven IT Service Desk experience
• Microsoft Technologies e.g Office 2010, 2016
• Legal Software beneficial e.g iManage, Bighand
• ITIL Foundation
• Comptia A N S This job was originally posted as

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