Solutions Lead

ERT is a global data and technology company that minimizes uncertainty and risk in clinical trials so that its customers can move ahead with confidence. With nearly 50 years of clinical and therapeutic experience, ERT balances knowledge of what works with a vision for what's next, so it can adapt without compromising standards. Powered by the company's EXPERT® technology platform, ERT's solutions enhance trial oversight, enable site optimization, increase patient engagement and measure the efficacy of new clinical treatments while ensuring patient safety. Since 2014, more than half of all FDA drug approvals came from ERT-supported studies. Pharma companies, Biotechs and CROs have relied on ERT solutions in 10,000 studies spanning more than three million patients to date. By identifying trial risks before they become problems, ERT enables customers to bring clinical treatments to patients quickly - and with confidence. For more information, go to ert.com or follow us on LinkedIn and Twitter. Join us as a Client Program Solutions Lead and take responsibility for delivering the highest quality solutions design consultation to our pharmaceutical/biotechnology industry clients. This role serves as a lead account manager providing solution design oversight and continuity to both internal and external customers. As a Client Program Solutions Lead, you will Serve as lead solutions account manager providing solution design expertise and oversight to both internal and external customers. Act on any customer satisfaction or technical issues as it relates to solution design. Build out and maintain client-specific Design standards by working with clients in an advisory role and enforcing use of standards by internal teams. Approve solution configuration to ensure delivery capability will achieve client expectations Investigate & develop options for creating and maintaining client specific design templates Ensure consistency in design practices and standards across clients' deliverables by performing quality checks and serving as an internal client-SME Provide guidance to study SDA during study start up and act as mediator between study team and client around Design practices Create and attend a general client requirements/expectations meeting with assigned study SDA pre-S2S Review designs to ensure adherence to client standards Attend advisory meetings as needed to guide sales team on design capabilities Attend S2S, KOM, and Design Review meetings without driving content or discussions in meetings Attend UAT feedback review Advocate on behalf of client and SD department for Product/R&D improvements Attend Lessons Learned meetings with study team and client as needed. Action any outcomes of the meeting and document updates to both customer and internal staff. Organize regular meetings with client to review new opportunities, delivery improvements, and client satisfaction Attend client governance meetings and prepare presentations that represent solution design process, metrics and needed improvements for customer relationship Develop, own, and drive the improvement of client success metrics Design defect count Open Design CAPAs Collaborate with other account managers (PM, RM, Technical Account Manager) for consistency/alignment between design approach and other client-level requirements. Act as a Design SME for early engagement in pre-sales activities (sales demos, bid defense work) Participates in bid defense preparations when required Ensure Standardization Library compliance and reuse processes within and across service delivery Collaborate with other account SMEs for consistency/alignment between design approach and other client-level requirements. Train department on changes and additions in client design standards and expectations as needed What we seek - BSc, BA or equivalent (Degree in science/ health care-related field a plus) or 7 years of industry related experience Minimum of 8 years of total relevant experience Proven experience in client relations and interactions with clients at all levels Minimum of 5 years of Clinical Indication Specific experience Ability to understand and interpret clinical trial documentation such as protocols, questionnaires and other data collection instruments, and clinical data models Demonstrated experience in interpretation of client requirements to prepare and document design specifications Familiarity with FDA regulatory processes, clinical research processes Self directed - comfortable working in a fast-paced environment Ability to manage multiple project tasks and deliverables Proven problem-solving skills and attention to detail Excellent presentation, communication (written and oral) and negotiation skills Ability to travel up to 25% What we offer - Competitive Salary plus Annual bonus target Excellent On-Boarding plan Global Exchange Program Exceptional Tuition Reimbursement program Comprehensive Benefits Package This job was originally posted as www.totaljobs.com/job/94301262

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