Service Delivery Manager

Come and join the Littlefish team Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres. Our purpose is to disrupt the conventional Managed IT Services models - where the usual suspects typically fail to perform, by delivering service solutions that are tailored to the precise needs of each organisation and communicated in clear and straightforward language. About the opportunity Are you a Service Delivery Manager working in an MSP and you are looking for a new and exciting role? Take a look at what we have to offer We are currently recruiting for a Service Delivery Manager to join us on our exciting journey As the Service Delivery Manager, you will report to the Head of Service Delivery and be responsible for the management and delivery of all contracted services for either an individual or portfolio of nominated customers. The Service Delivery Manager is responsible for ensuring that services delivered meet the contracted specifications and expectations established with customers, whilst improving quality and customer satisfaction. Service Delivery Manager Duties and Responsibilities Develop and enhance the strategic relationships with customers Develop and deliver service account roadmaps, working alongside Service Account Managers and Solution/Technical Architects Provide effective tactical and strategic advice, coaching and guidance to Field / On-site staff, Service Desk agents, Service Management Office (ITIL) staff with a focus on operational delivery Ensure effective resource management, influence and identify required resources within Operations and wherever possible forecast ahead in a timely manner Manage and control the contractual scope and Littlefish compliance against the scope Work with the Service Account Managers on account planning and subsequent delivery of the plan including relationship mapping/management, identify upsell opportunities, secure and maintain reference-ability, winning renewals and re-procurements What we are looking for from you Must have experience of working in an IT Managed Service Provider ITIL Foundation (or equivalent) A track record in Service Management Relationship building with senior members of an organisation - gaining trust and confidence from customers Understanding of selling and marketing processes and practices Benefits Training and development - the Littlefish Academy rewards you as you progress & learn Bonus schemes - 'Starfish' and Values Recognition Awards to those who go 'above & beyond' and exceed customer targets Casual dress policy and breakout facilities with table tennis and gaming Complimentary food & drink - unlimited fruit & refreshments, Pizza Fridays, company social events and more Life at Littlefish When our employees and visitors experience our offices, they often comment on the "vibe" and "feel good factor" that they experience. This is the result of our peoplematter approach to employment and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations. So, if you feel like you can make a tangible difference, apply today, and join us on the journey.

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