Service Engineer

Service Engineer - Covering the Midlands £33,970 OTE Who we are: We are the UK division of Loading Systems International - market leaders in the design, manufacture, installation, on-going service, maintenance and repair of a full line of industrial doors and loading systems. As a result of our success and continued growth over the last 50 years, we have become the preferred supplier of choice for many of the big household names within retail, distribution and logistics. Job Description Our Engineers carry out on-going service, maintenance, and repair for a full line of industrial doors and dock equipment, on new and existing contracts and respond to breakdowns and repairs ensuring a high level of customer service at all times. It is essential you have a qualification in one of the following: electrical, mechanical, welding, hydraulic, or equivalent experience. What you'll be doing: Be responsible for the maintenance of loading bay products as directed by the Service staff and any other key personnel. Ensuring relevant information is provided to the service staff regarding breakdown and repairs so that quotations and invoices can be raised to carry out the work. As required during PPM visits, making repair and replacement recommendations to the Service staff and customer representatives. Carrying out the necessary repair, testing and maintenance of equipment and completing the relevant documentation. Responding to customer call out for breakdowns and repairs. Evaluating and resolving loading bay equipment problems when attending customer sites. Liaising with sales staff to resolve issues on an ongoing basis. Delivering product training to customer representatives. Ensuring customer receives accurate feedback on services delivered verbally or writing as requested. Establishing effective relationships with customers and following up against agreed contact deliverables to ensure the desired outcomes are being achieved. Assisting with the installation of new equipment on a National basis. Identifying further works whilst on site and confidence in converting quotations to orders. Who we're looking for: You will be based in the Midlands, ideally around Peterborough or Grantham It is essential you have a recognised qualification in one of the following: electrical, mechanical, welding, hydraulic, or equivalent experience. Preferably, you will have practical experience of industrial doors and associated loading bay equipment. Someone who has proven customer service skills and is comfortable recommending further works on site (training provided). You will have the flexibility of being able to work away from home throughout the UK and out of hours. We are a progressive organisation, with an empowering culture. We focus on training and development to improve individual performance, engagement and job satisfaction. This helps our people to deliver quality, work safely, enhancing our reputation and allowing us to retain and grow a large and loyal customer base. Our growth and continued success wouldn't be possible without our people and is one of the reasons that we have been continuously recognised as an Investors in People organisation for over a decade. In return we offer: Competitive basic salary of £27,130 Overtime On call payment (£190.05 per week) Professionally racked company van, tools, uniform and safety wear 25 days annual holiday plus Bank Holidays Holiday Purchase Scheme Gym Membership Contribution Company Pension Sick Pay Additional Pay: Working away from home payment of £27.15 per evening Commission of 2.5%-5% for converting spare part quotations to orders On target earnings of £33'970 based on an average of 5 hours overtime per week and 10 weeks on call payment over the course of the year .

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