IT Support Technician

IT Support Technician / IT Helpdesk / IT Service Desk - Harlow - £26,000-£28,000. Are you an enthusiastic and highly driven IT Support Technician near Harlow with 1-2 years experience or above looking for an opening which promises career development? Prime Appointments are pleased to be partnered with a successful, family-run business operating on a global scale and seeking an individual who can enjoy working within the team as their first point of contact for IT. You would be responsible for troubleshooting incidents and responding to requests logged in the company helpdesk system related to Windows Desktop and MAC OS systems used, as well as the diagnosis of any networking and printer issues. It is essential for candidates to be experienced with - Windows Server (2012-2016) including Active Directory, Office 365 and Microsoft Exchange - Networking and internet protocols, such as DNS, DCHP, TCP/IP experience - VoIP Telephony Support, ideally using Mitel Contact Centre, - VMWare Virtual Servers to assist in the growth of the company network as well as resolution of any server issues. You will ensure the use of their wireless barcode scanners runs smoothly. Installation, configuration and maintenance of hardware and software components are additional key aspects of the role. Do you have experience setting up anti-virus software, security patching and in system log file checking? This IT Support Technician should also provide expertise during warehouse/dispatch operations and maintain up to date documentation as well as an asset inventory. We're looking for someone committed to meeting deadlines, capable of multi-tasking and able to prioritise incidents/assign incidents to other team members as required. The typical working hours for this role are 8:30am-5:00pm Monday to Friday, though you will also included in the emergency on-call company rota, so owning your own transport and being able to reach the office within 40 minutes (even in heavy traffic) is a must. If this role sounds like you, for further information about such a great opportunity, don't hesitate to contact Caitlin on 01376 502 999 - this one is hot off the press and not to be missed This job was originally posted as

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