Experienced First Line Analyst

Experienced First Line Analyst, Nottingham, £9 PAYE, rolling 3 month contract Your new company You will be joining one of the UK's leading IT service providers as a First Line Analyst with their Service Desk based in Nottingham, earning £9 PAYE and working from home to start on a shift pattern. Our client is offering a fantastic rolling 3-month contract, and opportunity to go from a temporary to permanent position through your own development and progression. As a First Line Analyst you will receive excellent perks such as free parking and a subsidised canteen. As a global company with local expertise, you will be part of a fast-paced and flexible environment where no two days are the same. Your new role While working remote to start, you will thrive on problem solving in this busy service desk role - helping to reset passwords using Active Directory, raising tickets on Remedy, and troubleshooting Microsoft software issues. While being the direct contact for customers calling in or engaging in live chat, you will provide a high-level of customer service, responding effectively and accurately while working to quick SLA's. You will be working alongside and supporting some of the big players in various industries, while earning £9.00 PAYE on a full time shift rota between 7am and 7pm. What you'll need to succeed You will have minimum 6 months previous experience in a service desk role, ideally in a contact centre environment; and possess a positive and enthusiastic attitude. You will demonstrate an organised approach to work, a strong attention to detail, and excellent telephone manner. You have a good understanding of the Microsoft Office platform and are generally PC literate. You won't be afraid to take ownership of incidents and resolutions, to ensure that complex incidents are dealt with above and beyond customer expectations. You must have lived in the UK for the past 5 years, be in good financial standing, and no previous convictions. What you'll get in return Working for a global industry leader in IT, you will be given ongoing support and an opportunity to mentor others. By taking opportunities given to you for personal development, you will be recognised, rewarded and on your way to progressing your career in area where you passionate. What you need to do now Join your new team by clicking 'apply now', providing us with your updated CV, or give us a call to discuss your suitability for the role. If this job isn't quite right for you but you are looking for a new job, contact your local Hays office for a confidential discussion on your career. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk This job was originally posted as www.totaljobs.com/job/94401593

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