Process Assistant

Brook Street are recruiting on behalf of a Public Sector client based in Peterborough; for customer service focused individuals on a Full Time basis. Please note, for this role you will be required to work Monday to Friday 9am to 17:30pm As a successful candidate, you will be working as part of a team providing a face-to-face service to customers during an application process; ensuring each and every customer has a fantastic customer experience. This will initially be for three month period, with the possibility of being extended. Key responsibilities: - To capture and digitise information as part of a process - Act as a first point of contact for customer queries - Manage customer expectations, interact and display professionalism at all times. - Adhere to the Quality Framework, ensuring performance targets are met daily and accuracy targets are achieved - Take responsibility to ensure continuous improvement in customer service - Provide clear and concise responses on service queries - Manage difficult customers displaying professionalism at all times - Utilise time appropriately, working efficiently at all times - Manage incoming service complaints in line with procedure, ensuring escalated action to the complaints Manager is taken where a service complaint is received Essential skills: - Experience of working in a customer facing role including resolving customer queries and issues - Excellent communication skills, both verbal and written - Good Microsoft IT skills, including Word, Excel, Outlook - Proven organisational and planning skills - Excellent team player, who displays commitment and flexibility. - Articulate & able to develop good working relationships with colleagues & clients The right candidate must be comfortable with rotational shift work. Full flexibility will be required. This role will be offering a pay rate of £9.62. Holiday Entitlement and pension scheme available. Please apply for this role online. If you have any specific questions, please contact Brook Street Peterborough Public Sector Branch

Similar searches: Permanent, Full Time, Peterborough, Customer Services