- Mediterranean Shipping Company
- £24750 per year
- Finance & Accounts
- Contract Type
- Full Time
Export Query Coordinator Full time, permanent The successful applicant will follow predetermined procedures to ensure the immediate and long-term resolution of export invoice queries. Working across the business to consistently improve Invoicing accuracy, leading to reduced dispute and manifest corrector volumes. The role requires a high level of attention to detail, accuracy, adaptability and problem solving. We believe the successful Export Query Coordinator should have the following skills: Computer Literate Excellent communication and customer service skills Strong team player Attention to detail and accuracy are a must Ability to work under pressure Prioritising workload Problem solving ability and being able to come up with solutions quickly Be able to demonstrate a professional and positive manner at all times The key tasks for the Export Query Coordinator are: Resolution of export rating invoice queries within agreed deadlines Communicate with the relevant Trade team and Service Center to correct or update quotes and service contracts, ensuring correct authorisations in place Maintain Export Query Team mailbox, actioning, distributing and redirecting mails as necessary To develop and utilise an in depth understanding of all booking, quoting, rating and filing processes Update necessary systems related to the query resolution process, building a working knowledge of these systems and how they fit into overall processes Regularly analyse dispute reasons across trades, customers and charge type Liaise with colleagues across Commercial teams, Service Centres and Finance department to ensure long term resolutions are implemented Proactively highlight/correct issues where Customer has not yet disputed Proactively communicate with Customers to ensure a full understanding of issues raised and resolved, with a view to reducing further dispute Ensure collect approvals are sort via the Documentation team where applicable Where appropriate, update contracts, ensuring correct authorisations in place Be proactive in resolving own and team issues, seeking out and sharing knowledge Maintain the highest level of feedback to leadership Collaborate with leadership to seek out and implement more efficient ways of working Analyse own performance with a view to increasing productivity and accuracy with the support of the leadership Be a team player at all times, maintaining a positive attitude within the team, leading by example, ensuring that the team see you as on board So, if you feel that you are the Export Query Coordinator we are looking for then please apply now.