Team Leader

Our Public Sector client based in Norwich is looking for an experienced Team Leader to join their team on a full time, temporary basis. The rate of pay at first is £10.21 per hour, rising to £10.97 after a period of 12 weeks. National Minimum Wage applies. The role will include but not be restricted to: Manage resources (including staff and facilities) Monitor key performance areas Conduct ongoing reviews of procedures and work practices and manage the implementation of new initiatives and legislation. To provide written and verbal advice to queries from staff and HMCTS users. Provide statistical data for the management team and judiciary. Ensure Governance and Assurance around the safe and secure receipt, accounting and transfer of both money and personal data. Deal with customers and complaints and address route causes of complaints. Lead a team of staff ensuring that its members are fully skilled to meet their work objectives. Effectively managing both team and individual performance, addressing any issues as they arise, in line with HR policy. Assign responsibilities for action and monitoring progress against plans. Ensure that performance management and reward & recognition systems are utilised effectively Plan, co-ordinate and organise training and development for staff. Ensuring that learning & development needs of all staff, including inductees, are identified and met. Identify staff potential and develop in line with business and individual needs. Identify recruitment needs and retention issues, assessing resource requirements against demands. Take a lead in employee engagement activities to maintain good working relationships with staff and to improve service delivery and staff morale / motivation. All Band D staff are expected to perform other management roles in addition to their own role. Work with staff to ensuring that casework is appropriately managed, providing advice where process deviations have occurred. The Ideal candidate will have previous Management experience, excellent communication skills and knowledgeable in IT. If successful, you will be required to provide a Passport or Birth Certificate, 2 proof of address and proof of national insurance. Please note that you will need either a Passport or Driving licence as photographic ID to proceed with this application. Holiday pay and Pension scheme available. Please apply online today This job was originally posted as www.totaljobs.com/job/94585860

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