Account Manager

My client is a successful well-established Health & Safety and Employment Law advice business based in Nottingham. Due to the continued success and growth, we require an experienced Account Manager who will create long-term, trusting relationships with our customers. The Account Manager's role is to oversee a portfolio of assigned customers, renew expiring contracts and develop new business from existing clients. Based at Kingfisher House, Nottingham. Responsibilities will include: Develop and maintain strong relationships with customers Liaise with all internal teams to help improve KPS overall service Keep in regular contact with KPS client base Feedback any issues to the relevant internal departments Encourage clients to renew their contracts Report to your line manager on reasons clients will not renew weekly Record all data in the KPS CRM system Visit clients, when required therefore driving licence, is preferred Have a flair for customer communication and understand consumer behaviour in the marketplace Work to agreed KPIs Serve as the lead point of contact for all customer account management matters Negotiate contracts and close renewal agreements to maximize profits Ensure the timely and successful delivery of our solutions according to customer needs and objectives Develop new business with existing clients and/or identify areas of improvement Prepare reports on account status as and when required Assist with challenging client requests or issue escalations as needed Encourage referrals and upsells for existing clients and pass these to the relevant BDM Keep up to date with all knowledge of the business and the industry Experience Required: Competent in the use of Microsoft Office 365 Suite Computer Literate Company Benefits: Salary Competitive depending on experience. Please note this role is office-based. You will be reporting to the Sales Director. This vacancy is being advertised by flatraterecruiting, the UK's leading Online Recruitment Agency. At flatraterecruiting we work differently to most recruiters, every time you apply to one of our vacancies, your CV goes through to the hiring manager to review. The hiring manager will then make the decision on your application and contact you directly. By applying you are giving your consent for us to process your application and pass on your details to our client for review for this vacancy only. This job was originally posted as www.totaljobs.com/job/94607462

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