Service Asset and Configuration Manager

Come and join the Littlefish team Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement . These are the passionate and high performing people who enjoy and thrive on thinking outside the box. Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow. So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you. The role... Do you want to join a growing Managed Service Provider? This role might be for you. We are currently recruiting for a new Service Asset and Configuration Manager (SACM) to join our Service Management Office. Reporting into the Service Management Lead, the main purpose of the SACM role will be to take overall responsibility for the management and maintenance of all Configuration Items (CI's) that are required to deliver a service, including their relationships, across ALL client organisations in scope of the process. What you'll be getting up to on a day-to-day basis... Driving the efficiency and effectiveness of the service asset and configuration management processes, including but not limited to; Configuration item and asset identification Configuration and asset control and recording Configuration and asset verification and audit CMDB / asset register maintenance Producing and acting upon management information, including SLA performance KPIs and reports to continually improve service quality Monitoring the effectiveness of service asset and configuration management and making recommendations for improvement Developing and maintaining the service asset and configuration management process where owned by Littlefish or providing input to client side process owners if applicable Reviewing and auditing the service asset and configuration management process Ensuring that all IT teams follow the service asset and configuration management processes for every incident Acting as an escalation point for the client and in support to the Littlefish Service Delivery Manager or Service Management Lead Do we tick your boxes? Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow. I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence. I am Passionate - We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another. I Have a Can Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done What can we offer you? We can offer you; one of a kind training and development programmes, bonus schemes, casual dress policy and breakout facilities with table tennis and gaming, complimentary food & drink - unlimited fruit & refreshments, Pizza Fridays, company social events and much, much more. So, if you feel like you can make a tangible difference, apply today, and join us on this journey. This job was originally posted as www.totaljobs.com/job/94556875

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