Customer Service Team Manager

Customer Service Team Manager (Financial Services) £29,000 - £32,000 DOE (plus excellent bonus & benefits package) Our client, a leading Financial Service provider are looking to recruit a dedicated Team Leader to join their team within the Customer Services function. This opportunity within an ever-changing environment where you will discover the potential to perform and grow. Customer Services is a fast-paced environment, which requires Team Leaders to react quickly and effectively to daily duties alongside emerging challenges/incidents. Organisational skills alongside a proactive 'can do' attitude is important. In this role, you will be responsible for a team of people, driving excellent customer outcomes, proactive risk management and motivating your team through role model leadership behaviours. The ideal candidate will have strong communication skills, with a drive and confidence to implement potential improvements across the team. Customer Service has a culture of 'one team' therefore building strong relationships with your team, peers and stakeholders will be critical. Key skills/experience required: Strong interpersonal, motivational & communication skills. Experience of a management role is not essential however would be advantageous. Strong organisational & planning skills Ability to influence and persuade. Ability to represent a management perspective and to sell and own ideas. Proven ability to adapt to change and have a flexible attitude to work. Ability to develop and deliver improving customer service skills. Strong verbal communication style to deliver messages to individuals and team. SQL/Excel skills desirable but not essential Our client is an equal opportunities employer. They celebrate diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills; and creating an inclusive environment for all employees. They can offer an attractive benefits package for all permanent and fixed term employees, including 27 days' holiday bank holidays, contributory pension scheme, Private Medical Insurance plus an excellent range of flexible benefits for you to choose from. This job was originally posted as www.totaljobs.com/job/94558464

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