Service Account Manager

Come and join the Littlefish team Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement . These are the passionate and high performing people who enjoy and thrive on thinking outside the box. Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow. So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you. The role... Due to growth, Littlefish is seeking a new Service Account Manager to join our ever growing team Reporting to the Customer Services Director the Service Account Manager represents a key role in the organisation. As the face of the company to our customers the Service Account Manager is accountable for all aspects of the Service provided to the customer, working closely with the operational and project delivery teams to deliver outstanding customer service. The role oversees the delivery of all contracted Services revenues and the securing of all incremental revenues in line with targets. What you'll be getting up to on a day-to-day basis... As the Service Account Manager, you will be responsible for account management on all allocated customer accounts, securing contracted and incremental revenues from allocated customer accounts, contract renewals on allocated customer accounts, and monthly forecasting. We are ideally looking for an individual who has experience of managing customers in a similar IT Managed Services environment with a knowledge of associated Services and Products, with a track record of securing incremental revenues, contract renewals and delivering exceptional levels of customer satisfaction. If you have prior experience of operating at a senior level and working with a wide range of stakeholders to deliver objectives and also experience of building and managing customer relationships, both corporate and public sector, at executive and senior level, that would be great too Do we tick your boxes? Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow. I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence. I am Passionate - We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another. I Have a Can Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done What can we offer you? We can offer you; one of a kind training and development programmes, bonus schemes, casual dress policy and breakout facilities with table tennis and gaming, complimentary food & drink - unlimited fruit & refreshments, Pizza Fridays, company social events and much, much more. So, if you feel like you can make a tangible difference, apply today, and join us on this journey. This job was originally posted as www.totaljobs.com/job/94556822

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