HGV Sales & Workshop Service Controller

GBR Recruitment are working in exclusive partnership with a HGV Tractor Unit & HGV spare parts business recruiting for the key role of HGV Sales & Workshop Service Controller to work 08: 30am to 5pm on a Monday to Friday day shift. Ideally you will come from a HGV background in terms of HGV Tractor Units, HGV Trailers or HGV Parts or similar, other background like Agricultural Tractors, Earthmoving Vehicles, Plant Machinery could be considered too if you have the skills / experience listed below. This key role is the inter link between several key departments including new HGV Tractor Unit product sales, Commercial Customer Service Support, Key Commercial Customers Account Management, plus HGV Parts Sales, along with Parts Despatch sending the OEM product ranges out to the Customer, ensuring OTIF delivery in orders to meet their specific timescales & requirements in order for them to complete their own repairs or to service their own HGV Tractor Units. HGV Tractor Unit Sales Support: Obtaining accurate quotes for the sales team by obtaining the current information from the Service Manager for all new service works or new build works Effectively plan all new HGV works to be carried out in the on-site Workshop liaising directly with the companies HGV Service Manager Liaise with Workshop Manager to ensure all HGV works are successfully carried out and finished on time to meet the customers needs Organise priority of New works based on all the information given Maintain and update the job / work boards keeping the Workshop in the loop of what needs to be done & when New HGV Product Delivery: Check in all new HGV vehicles & parts upon delivery to site: QI checking for any product damage upon their delivery to site Mark up all spare loose parts so they can be put into the stores Check all products are correct as per order Immediately report any issues with specification or missing parts HGV Products Collection: Quality check all HGV units & spare parts / auxiliaries match the required standard set by the collecting customer Arrange HGV collections with the customer (specific date & time) Professionally meet & greet the key customer/s upon arrival to site, making them feel welcome acting as the face of the business Present the HGV units &/or spare parts to the end using customer Be present during the practical demonstration of any HGV Tractor Unit Effectively answer any of the customers queries / questions Products & HGV Service Support: Daily checks, edit and book in the relevant required workshop time Create & submit basic quotations to the customer for HGV servicing Create service orders & Invoice for any completed works or orders Monitor work in progress ( WIP ), updating customers of the WIP status Regularly & accurately update the workshop planning log schedule Deal with any HGV unit or spare parts warranties HGV Parts Sales & Parts Support: Provide cover to the HGV spare parts department when required. This includes selling the spare parts, as well as the manual picking, packaging & despatching of all the requested parts OTIF / JIT delivery When taking parts calls, obtain as much information as possible i .e. chassis number, parts numbers etc . from the customer to fulfil needs Assist with annual spare parts stock takes / spare parts stock audits Liaising with HGV product suppliers, ensuring all supplied products & parts match the companies requirements, in terms of product quality, product/s specification, quantities etc . Requirements: HGV Tractor Unit, Trailers or Accessories experience or similar ( Agri etc ) Strong Customer Service, Sales, Business Support & Administration skills HGV or similar parts knowledge i .e. hydraulics, pneumatics, engines, electrical parts, mechanical parts, tyres, wheels, chassis, steering columns, bumpers, grills, lights, mirrors & other key components This role is commutable from: Kettering, Corby, Wellingborough, Rushden , Irthlingborough , Islip , Thrapston , Burton Latimer , Barton Seagrave , Oundle , Stamford, Ketton , Peterborough, Kings Cliffe , Weldon, Woodford , Northampton, Market Harborough , Desborough , Rothwell or surrounding areas close to these This job was originally posted as www.totaljobs.com/job/94585586

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