Transport Customer Support Co-Ordinator

Transport customer support co-ordinator MSC UK prides itself on being the 'Employer of Choice' within the shipping industry and we are looking to recruit a Trans Ops Clerk to join our Transops team in Ipswich. The successful applicant will w ork as a member of a small team, monitoring haulage performance for export collections and Import deliveries. The appointed will also deal with non-conformances, customer queries and general quality issues with regard to the transport system. We believe the successful Transport Customer Support Co-ordinator should have the following skills: Must have previous office experience, with ability to communicate at all levels with both haulier and customer. Previous experience in a similar role would be beneficial Excellent telephone skills Good numeracy, literacy and IT skills. Knowledge of Excel & Word Ability to maintain a high level of customer service under pressure A flexible approach and 'can do' attitude is essential. Compliance with MSC's email etiquette. Excellent communication and team work. Strong team player The Key tasks for the Transport Customer Support Co-ordinator role are: Work to agreed KPI's with haulage to measure haulage performance (in particular relating to VIP Customers). Act as a link between commercial/haulage team to improve service. Act upon feedback from commercial team and put systems in place for monitoring. Be a team player at all times. Always endeavour to help colleagues import/export whenever possible. Ensure daily tasks given, e.g. re bookings are up to date and have set procedures for daily/weekly tasks. Ensure by end of each week that charges are all up to date, re bookings and detentions are looked at on a daily basis. Assist other colleagues/teams as and when required. Meet agreed deadlines and follow up action where needed. Some of the benefits we offer you: Competitive salary Generous Pension Professional and personal learning and development opportunities Flexible holiday scheme for permanent employees to buy and sell up to 1 week Income Protection Scheme for long-term absences Life Assurance Discounted holidays with our sister company MSC Cruises Free parking So if you feel that you are the Transport Customer Support Co-ordinator we are looking for then please apply now. This job was originally posted as www.totaljobs.com/job/94822982

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