Customer Service Administrator

SF Recruitment are currently recruiting for a Customer Service Agent on a contract basis to be based with one of their clients in Colwick. The role is for a initial 9 months however could potentially be made permanent for the right candidate. The role will be in the perfect location for candidates living in Colwick, Burton Joyce, Carlton, Radcliff on Trent and the surrounding areas. You will need to demonstrate a passion for customer service and put the customer at the heart of everything you do Being confident on the phones is essential to be successful for this role. Responsibilities Include: - Supporting and advising business customers via telephone and email - Managing any incoming queries, issues or complaints - Billing customers - To process Credit checks on behalf of business partners. - To check the orders input by business partners for accuracy and feedback / decline when appropriate. - To thoroughly check proofs of address, id and business in line with the appropriate network compliance guidelines. - Manage mailboxes/ticket workflow, replying in a timely manner to stock, query, returns and proof emails. - Make outbound, take inbound calls maintaining a professional manner. - To assist business partners with using th fulfilment service, understanding procedures and escalate to Business Management when training is required. - To work with the company couriers to ensure deliveries are made correctly. - To escalate any system issues in a timely manner. - Compiling reports - General administration tasks including system updates, collating business correspondence etc. The successful candidate for this role must have a great telephone manner, be confident to deal with all customers and issues that may arise, have strong IT skills, including a good working knowledge of Microsoft Office programmes and have the ability to pick up new systems quickly. Salary - £18,000 Working Hours - 9.00 am - 5.30 pm Monday - Friday Please only apply if you are on a short notice period and are happy to take on a contract role. If you think you have the relevant experience for the role, please apply online now

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