Customer Support Officer

Motocaddy UK have an exciting opportunity for a Customer Support Officer to join the team. Location: Great Hallingbury Salary: 18,000 per annum Job Type: Full Time Customer Support Officer - The Role: Provide administration support for the Customer Service team through focused customer service and seamless handling of the order process through to effective and timely delivery. This opportunity is ideal for someone looking to progress in customer service. Customer Support Officer - Key Responsibilities: - Handle customer enquiries - Arrange collections via telephone and follow up email confirmation - Monitor the progress of deliveries - Update the database with all activities and progress - Access the database for detailed information as required by the customer service team and customers - Handle customer concerns including liaising with the courier service to identify tracked deliveries and following up on lost in transit products if applicable - Manage the claims process for lost or delayed deliveries - Deal with simple queries and provide information as required - Liaise with the CS Supervisor team to resolve customer queries - Follow office systems and best practice - Follow the simple process for ensuring all product warranties are registered and customer informed Customer Support Officer - You: Personality factors: - Team player - Attention to detail - Natural and friendly approach to customers - Quick learner Skills and qualifications attained: - Good interpersonal skills and an ability to build relationships with people at all levels - Proficiency in the use of email and excel spreadsheets (data base) To submit your CV for this exciting Customer Support Officer opportunity, please press 'Apply' now.

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