Regional Reactive Ops Coordinator

Regional Reactive Ops Coordinator Lincolnshire Salary: £20-£25K dependant on experience Hours: Mon-Thurs 8:00-17:00 Fri 8:00-16:30 Our client is looking for an organised, professional and confident Regional Reactive Ops Coordinator who is a strong communicator and has the ability to work to deadlines. An overview of the role of a Regional Reactive Ops Coordinator:
• Coordinate Engineers by region ensuring works are planned and that engineers have access to required materials and tools, whilst working to KPI's and SLA's.
• Liaise directly with customers.
• Ensure customer portals are updated accurately. The main duties of a Regional Reactive Ops Coordinator are:
• To abide by and promote health and safety, ensuring all approved policies and processes are followed.
• Deliver an excellent service delivery for both regional and key account customers.
• Deliver a service that meets customer SLA's and KPI's.
• Achieve "turn around" times on jobs so they are within the agreed SLA's.
• Drive AWR quality through engineers to meet customer spend criteria thresholds.
• Deliver "first time fix" through engineers.
• Keep customers updated through and deliver the bad news first.
• Assist Regional Support with logging and issuing call outs.
• Check engineers are following "Safety Absolutes" during telephone conversations / FaceTime calls.
• Check plant/equipment is correct with engineer BEFORE attending to reduce avoidable down time.
• Plan work in advance based on supplier delivery dates.
• Keep engineers productive by ensuring there are always "floating" jobs on their vans/servicing.
• Forward plan engineer resource to cover high workloads/planned holidays/peak periods.
• Check all completed jobs in "real time" and action accordingly.
• Action "AWRs immediately and / or first job following day from OOH call outs.
• Promote strong health and safety work ethic.
• Preparing Health and Safety documentation / Risk Method Statements.
• Achieve monthly regional target.
• Actively reduce "aged" jobs to achieve agreed SLA's and KPI's.
• Ensure "Van Stock" and "Container Stock" procedures are adhered to and stock replenished.
• Check "black stock" stored in Warehouse 2 is maximised, prior to ordering any materials externally.
• Achieve daily, weekly, monthly routines.
• Update all systems in "real time" for clear visibility.
• Report on poor data quality and / or data issues within agreed time frames.
• Report on warranty / call back / non-productive activities within the agreed time frames.
• Lead by example and challenge inappropriate behaviour.
• Attendance, absenteeism, performance management, HR issues.
• Report any identified training needs. To apply for the role of Regional Reactive Ops Coordinator please send us your up-to-date CV. Travail Employment Group are acting as an Employment Business in this instance.

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