2nd and 3rd Line Technical Support Technicians

Job Description

2nd and 3rd Line Technical Support Technicians

Springwood High School

Norfolk

 

2nd Line Technician - Reporting to the Trust IT Manager, the 2nd Line IT Technician is the focal point for ICT within the school for all ICT related issues. Main responsibilities will be to ensure the availability of excellent ICT facilities across the school, by ensuring hardware and other systems are highly maintained and that staff, pupils and parents are supported in using ICT to support learning.

 

You will poses a good working knowledge of maintaining ICT hardware and software including Microsoft Windows Networking and Apple products.

 

The successful candidate will have a demonstrable background as an IT Technician. They will also have resilience and excellent organisational skills, be an excellent communicator with and outstanding interpersonal skills as these are crucial as you liaise with staff and students daily.

 

Supported by a central ICT team you will have the support you need to carry out your responsibilities effectively. Previous experience working in a school environment would be advantageous but is not essential.

 

3rd Line Technician - Reporting to the Trust ICT Manager, you will operate within the ICT Technical Services Department, providing support to 2nd Line teams. Additionally, as directed by the Trust ICT Manager, you will be responsible for the end-to-end management and subsequent deployment of Trust wide systems along the ICT roadmap, in line with the WNAT Vision for ICT. You will also be responsible for preparing support documentation for use by 1st and 2nd line Team members as a part of the growing ICT Knowledge base.
 

The successful candidate will possess an in-depth, all-round working knowledge of configuring and maintaining ICT hardware and software including Windows server, Networking hardware including Routers and Switches, Windows operating systems and software. They will possess a demonstrable background as a 2nd Line IT Technician and will be required to possess a high-level of professional resilience as well as great organisational skills. Excellent communication and interpersonal skills are crucial as you will be liaising with staff and students daily.

 

Supported by a central ICT team you will have the support you need to carry out your responsibilities effectively. Previous experience of working in a school environment would be advantageous but is not essential.

 

37 hours/week, 52 weeks/year
 
For a job description, person specification and application form please see attached documents.
West Norfolk Academies Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. This includes obtaining references and ensures compliance with the DBS process.
 
 
Please note that we reserve the right to close this vacancy early should a viable field be met before the application closing date. Potential applicants are therefore advised to submit their application form as soon as possible for consideration.
 

Closing Date for Applications: 01-Dec-2021