- Main area
- Band 2
- Permanent: Full Time/Part Time
- 37.5 hours per week (Part Time Considered)
- Job ref
- Cambridge University Hospitals NHS Foundation Trust
- Employer type
- Westbrooke House
- £18,546 - £19,918 p.a pro rata
- Salary period
- 29/05/2022 23:59
We are looking for full time and part time staff to contribute to the Outpatients, a professional Call handling service giving administrative and clerical support as appropriate to Trust users including patients, relatives and colleagues.
Main duties of the job
Receive and respond to straightforward telephone calls internal and external in a calm, professional, courteous and timely manner; forward complex queries to the appropriate department/person. Applying appropriate communication methods using a range of verbal and non-verbal skills effectively and professionally answering calls and treating everyone (patients, relatives, colleagues and Trust Staff) in a friendly and courteous manner presenting a good image of yourself through your attitude, behaviour and approach.
Working for our organisation
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 11000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.