Customer Service Assistant

  • Job Reference: IMG00151639
  • Date Posted: 12 January 2022
  • Recruiter: IM Jobs
  • Location: Newmarket, Suffolk
  • Salary: £20,330 to £21,777
  • Sector: Administration, Customer Service
  • Job Type: Permanent

Job Description

Customer Service Assistant

Band 3

Pathology Service Desk

Newmarket, Suffolk

£20,330 - £21,777 per annum

Closing date 2nd February 

Interviews 23rd February 


Full time - 37.5 hours per week (Shift patterns: Between the hours of 8am- 6pm. Shifts either 08:00-16:00 / 09:00-17:00 / 10:00-18:00)


Are you looking to join a high-performing admin team which provides an essential Pathology service?

The Pathology Service Desk is employing reliable team members with a professional telephone manner, excellent keyboard skills and a sharp eye for accuracy to deliver a wide range of Pathology services to healthcare professionals in primary, community and secondary care settings.

Full training will be provided but an interest or experience in Pathology would be an advantage.  Experience in Customer Service, as well as being a competent touch typist with a good knowledge of using various computer systems, is essential for this role. 

A typing test will be required as part of the interview process.

This is a full-time role which requires flexible working to cover shift patterns between the opening hours of 08:00 and 18:00 Monday to Friday. The Service Desk is closed on weekends and bank holidays.

Please note that the Service Desk is based in Newmarket, Suffolk with free on-site parking.


Main duties of the job


To deliver and maintain an excellent telephony customer service to a range of healthcare professionals and service users across Pathology and NHS services.

We provide a pathology service to GPs, community nurses/midwives and charitable healthcare organisations across the region, as well as consultants, hospital staff (NHS and private) and lab staff nationwide.

Our highly-trained, customer-focused Team provides first-level access for information to Pathology service users.

The full Job Description and Person Specification are available on the link provided.

We look forward to receiving your application.

Working for our organisation

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 11000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Benefits to you

We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.