Customer Service Coordinator

  • Job Reference: AWDM
  • Date Posted: 4 May 2022
  • Recruiter: WilSon Energy Limited
  • Location: Newark on Trent, Nottinghamshire
  • Salary: £16,000 to £23,000
  • Sector: Customer Service
  • Job Type: Permanent

Job Description

WilSon Energy Limited is one of the UK’s leading providers of fully integrated Heating, Metering, Pre-Payment and Billing & Bureau Services for residential homes and commercial developments. We currently have vacancies for energetic and enthused people to work within our support department, who can deliver exceptional customer service.

Role Activities

Reporting directly to the support department manager.
Dealing with both commercial and residential customers over the phone and by email, making appointments and scheduling engineer visits.
A good listener with a sympathetic tone.
Working with our bespoke metering systems (full training provided) will introduce you to a technical background making this an exciting and challenging role.
Producing parts quotations and dealing with stock and logistics.
Opportunities to visit clients sites

Key skills and experience

Positive attitude & enthusiastic approach
Passionate about delivering outstanding service
Excellent written and verbal communication skills
Computer literate to operate our IT systems
Experience in a customer facing role preferred
Ability to thrive in a team sharing best practice
Driving licence preferred but not essential

Reward

37.5hr working week
21 days holiday (Plus bank holidays)
Pension Auto enrolment (Nest Scheme)
Free onsite parking
Competitive salary package consummate with experience.

Working at WilSon Energy

We have a warm inclusive culture and great team spirit leading our office to be a place we enjoy working. We offer flexible working hours around core hours (role dependent) and a focus on output.

If interested please apply in writing with a copy of your cv, by email to: enquiries@wilsonenergy.co.uk