Experienced Service Advisor (Motor trade)

  • Job Reference: IMG00164837
  • Date Posted: 4 May 2022
  • Recruiter: IM Jobs
  • Location: Oakham, Midlands
  • Salary: £23,000 to £26,000
  • Sector: Administration, Customer Service, Sales & Marketing, Automotive
  • Job Type: Permanent

Job Description

Experienced Service Advisor (Motor trade)

Earnings: £23,000 - £26,000 dependent on experience.
Hours: Monday to Friday 0830 – 1730
Type: Full Time

We are looking for an individual who is highly organised and efficient whilst having the ability to
build rapport with our valued customers and develop strong and open working relationships with
the wider team within our Company. The successful candidate will need to be smartly presented,
conscientious and possess excellent communication skills, a positive ‘can do’ attitude at all times and
a desire to consistently deliver excellent customer service. Experience of the role is essential,
knowledge of Pinnacle Pinewood DMS is preferred but not critical.

Your daily role will include: -

  •  Front facing customer interaction, bookings, estimates, enquiries etc.
  •  Workshop control including the allocation of work directly to technicians.
  •  Effective time allocation for technicians & a good understanding of workshop KPI’s.
  •  Controlling the booking diary and workshop to ensure work is completed not only to a high
        standard but within the customers expected timeframe.
  •  You will provide outstanding customer care and be the vital link between our customers and
        the workshop.
  •  You will inform and consult on vehicle servicing, and keep the customer up to date whilst
        answering any questions or queries they may have.
  •  You will also liaise with technicians about vehicle statuses and ensure that vehicles will be
        ready on time.
  •  Full – Clean driving licence.
 please contact gerry@timnortonmotors.co.uk