Health Advisor/ NHS 111 Call Handler

  • Job Reference: IMG00170004
  • Date Posted: 20 June 2022
  • Recruiter: IM Jobs
  • Location: Ipswich, Suffolk
  • Salary: £10.50 to £13.86
  • Sector: Healthcare & Medical, Public Sector
  • Job Type: Permanent

Job Description

“Health Advisor/ NHS 111 Call Handler – Ipswich – Evenings and Weekends.

The role:

Express new ideas, take initiative and save lives. Others talk about being brave, at IC24, we’re made that way.

From providing high quality integrated urgent care for over six million people, to thinking of innovative solutions for our patients – every role at IC24 is made to be brave.

As a Health Advisor at IC24, you’re the first point of contact for our patients. It can be tough, but you’ll join an experienced team of NHS 111 Health Advisors in our care coordination centre to help and support you.

As a vital voice, you’ll be dealing with very difficult situations. When our patients dial 111, you’ll be the voice at the end of the line. It’ll be up to you to deliver sometimes life-changing advice; triaging a wide range of calls and providing safe, effective assessment and non-clinical advice using the NHS Pathways System. 

Here, we provide full paid training and career development opportunities, a generous NHS pension and a competitive pay framework to progress through. So, if you’re patient focused, empathetic and up for a new challenge then we would love to hear from you!

Who are we?

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.

Location                     Ipswich (Potential for hybrid working following meeting specific criteria).

Hours Available       Evenings and weekends. We have full and part time opportunities ranging from a minimum of 12 hours to a maximum of 37.5 hours per week.

Typical start times are between:

Mon-Fri 18:00-00:00 and Sat & Sun 06:00-00:00.

Overnight and weekend only rotas are also available.

Some flexibility on times may be required. Additional hours may also be available in times of peak demand.


Applicants must be available to start training on either the 11th July or the 6th August.

The first three weeks of all courses are full time. Once you have completed the first three weeks of training, you will move into the Contact Centre for a period of 37.5 hours ‘supported practice’ (spread across weeks four and five).

11th July course is Monday to Friday 09:00-17:00

6th August course is Saturday and Sunday 09:00 – 17:00 and Monday, Tuesday, Wednesday 18:00 – 23:30.

What’s in it for you?

  • New hourly rates of £10.50 - £13.86 depending on experience and hours worked during the week (Full-time equivalent basic salary of £20,530 - £22,583 per annum). Enhancements are paid between 20:00 and 06:00 hours and for all hours on weekends, with further enhancements on bank holidays
  • Additional annual leave above statutory minimum based on service
  • Opportunity to join the NHS Pension Scheme
  • Free membership to our reward and benefit platform “Perkbox”
  • Full paid training
  • Learning and development opportunities

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and two references.

If you would like a tour of the call centre or have any questions relating to the role, please email -

Closing date: 13th July 2022

We celebrate brave ideas and brave people.

We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups.”