Training Delivery Officer

  • Job Reference: 00002288-1
  • Date Posted: 17 May 2024
  • Recruiter: ACAS
  • Website:
  • Location: Mildenhall, Suffolk
  • Remote Working: Some remote working possible
  • Salary: £33,630
  • Bonus/Benefits: Civil Service Defined Benefit Pension
  • Sector: Administration, Consulting, Customer Service, HR / Recruitment, Arts & Entertainment, Automotive
  • Job Type: Permanent

Job Description

Mildenhall Office with an element of working from home. Please be aware that this role can only be worked in Great Britain and not overseas. You will be asked to express a location preference during the application process. Informal hybrid arrangements are available and the balance between home and workplace working is to be agreed with the line manager to achieve the right balance between collaboration, in-person engagement and flexibility.

Job summary

In this role you will be part of a Training Delivery Team, with a focus on delivering high quality training events (both online and in-person) - at workplace locations and on our open-access courses - covering employment law, good practice, and good line management skills.

It also involves business development work - following up of leads and dealing with online, helpline and Customer Service Team referrals to generate interest in our products and services.

There is a strong emphasis on building customer relations.

The Training Delivery Team members are supportive and share knowledge, skills and advice amongst each other - which is a real team strength.

  • To undertake business development activities, including identification and follow up of opportunities to raise Acas' profile and increase its reach and impact.
  • To contribute to the improvement of employment relations and good employment practice: by providing a range of business support interventions to organisations, including advice on the development of policies and procedures.
  • To collaborate in designing and adapting training materials for raising the standards of line manager skills in workplaces and meeting the needs of employers, employees, and their representatives.
  • To contribute to Acas’ operational and financial objectives by delivering appropriate training activities.

While the office is based in Mildenhall, you’ll be often travelling to workplaces in Cambridge, Suffolk, Norfolk, Essex, Beds, Herts (but no more than 2-3 times a week) - when not working from home (digital delivery and administrative work).

Job description

Main Accountabilities:

  • Accountable for delivering - either digitally (using platforms such as Zoom and Teams) or at various locations in the region - Acas open access courses, workplace training, chargeable and non-chargeable talks, and Acas Webinars.
  • To contribute to the wider Acas mission of improving employment relations by identifying opportunities (including networking), to raise awareness of Acas, and promote other Acas services where appropriate.
  • To self-manage effectively, including time, work priorities and administrative tasks - contributing to the overall strategy and planning of the Training Delivery Team.
  • Responding to referrals within the SLA timeframe.
  • Support in suggesting and creating training content material, in collaboration with the Product Development Team.
  • Ensuring that all contractual paperwork is completed for all chargeable work activity.
  • Systems Records - accountable for ensuring all relevant systems are updated with accurate data in a timely manner.
  • Supporting the wider Training Delivery Team by ensuring delegate feedback is captured appropriately.
  • Identifying potential case study opportunities (in line with GDPR) to support internal learning, good practice sharing, continuous improvement, and marketing opportunities.

Who we are

Acas exists to make working life better for everyone in Britain. We are the experts in workplace matters, we’re impartial, so we’re not on anyone’s side. That means we’re working for everyone to help prevent and resolve workplace issues.

Acas helps employers and employees by providing information, advice, training, conciliation and other services that prevent or resolve workplace problems.

Acas has been recognised for its Diversity and Inclusion in the workplace from the Employers Network for Equality and Inclusion awards – Disability Confident Highly Commended; Pay Gap award winner and Overall winner for public sector organisations. Acas is committed to providing services and developing policies which embrace diversity, promote equality of opportunity and eliminate unlawful discrimination.

Person specification


Essential criteria: 

  • Successfully delivered high quality outcomes that met customers’ needs and good value (Lead).
  • Seeking out and sharing experiences to develop knowledge of the team’s business area.
  • Identifying capability gaps for self and/or others.
  • Ensuring colleagues and/or stakeholders have a clear understanding of objectives, activities, and timeframes.
  • Involving a diverse range of colleagues and/or delivery partners (within and/or external to your immediate team/area of work) in developing suggestions for improvements.
  • Good communication skills (verbal and written).
  • Competent with using Zoom and Microsoft PowerPoint.

Due to the nature of this role, it is essential that you hold a full UK Driving Licence

Desirable criteria:

  • Understanding of Human Resource (HR) practices.
  • Knowledge and understanding of employment relations and Equality, Diversity & Inclusion.


Full UK Driving Licence
Alongside your salary of £33,630, Advisory, Conciliation and Arbitration Service contributes £9,113 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

We’re big believers in rewarding people for the amazing work they do, take a look at some of the fantastic benefits we offer: 

  • Learning and Development
  • Health and wellbeing
  • Pension scheme
  • Cycle to work scheme
  • Interest free season ticket loans
  • Volunteering opportunities

Could you ask for any more?

You’ll have access to a Lifestyle website, where you’ll be able to grab savings over a wide range of products from holidays to your weekly shop. 

To find out more please check out - Working for Acas

Selection process details

How to apply

Please click here:

As part of the application process, you will be asked to complete:

An evidence-based statement of suitability and CV reflecting the essential and desirable Experience requirements as listed in the Job Description. Your statement of suitability should be no longer than 1,250 words. It should avoid generalised assertions, instead including specific examples of achievements, explaining the degree of challenge, what you did and the outcomes.

Should a large number of applications be received, an initial sift may be conducted using the:

Lead Criteria: Successfully delivered high quality outcomes that met customers’ needs and good value.
Candidates who pass the initial sift may be progressed to a full sift of all the above requirements or progressed straight to assessment/interview.

If a large number of applications meet the minimum standard an interview wait list may be created for this position. This means that if you have met the minimum requirements at sift you may be placed at a ‘Hold’ status and if we are able to invite you to an interview we will be in touch.

Interview Details

If you have successfully passed sift, you will be invited to an interview via MS Teams or Zoom which is likely to take place on week commencing 3 June 2024. The interview will be based on Experience and you will be required to deliver a 20-minute presentation. Details of the presentation subject will be given at interview stage. 

A reserve list will be created for this position. This means that if you pass the interview, but do not secure first place, you’ll be on a reserve list for 12 months if a similar position becomes available.

Future positions may be based in other locations, particularly the South East of England.

If a person with disabilities is put at a disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. If you need a change to be made so that you can make your application, you should:

  • Contact Acas HR Recruitment Service via  as soon as possible before the closing date to discuss your needs.
  • Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need accessibility considerations to enter the building or interview room, for communications or adjustments for testing procedures.
Feedback will only be provided if you attend an interview or assessment.


Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Recruitment team

Further information

If you feel your application has not been treated in accordance with the Code and you wish to make a complaint, you should contact us on in the first instance. If you are not satisfied with the response you receive from us, you can contact the Civil Service Commission.